If you need help with your symptoms which are not life threatening and aren't sure where best to get treatment, answer some simple questions using 111 Online and you'll be directed to a service which can you find the right care more quickly. It also helps keep our Emergency Department free for people who need it the most.
Contact us: 024 7615 3761 / 3762
Our Emergency Department is open 24 hours a day, every day.
Arriving by ambulance
The ambulance crew will give your details to us and will hand you over to hospital staff.
Arriving by ambulance does not always mean you'll be seen sooner than if you had walked into the department.
Walking into our Emergency Department
You will need to speak to a member of our team when you arrive. You'll be asked a few questions such as your name, address, and why you've come to our Emergency Department.
We aim to book you in with five minutes of arrival. Please be aware at busy times, there may be a short wait before you are booked in.
Asking for help in another language
If you need help in another language, including British Sign Language (BSL), ask for an interpreter.
Getting help for a disability
If you need help because of a physical or mental disability, let staff know right away.
Getting an assessment (triage)
Once you've registered, you will have to wait until you're called for your assessment.
All patients are assessed by a doctor or nurse before any treatment takes place. This is called "triage" and helps the team work out what order to see patients in, so they see the most seriously unwell people first.
Everyone is assessed using the same scale of priority, from Priority 1 (life-threatening) to Priority 5 (non-urgent).
Treatment, transfer or discharge
What happens next depends on the results of your assessment.
- Resuscitation (Resus): For people with life-threatening injuries or illness
- Majors: For people with urgent injury or illness.
- Minors: For people with less urgent injuries or illness.
- Urgent Treatment Centre (UTC): For people whose injuries can be assessed and treated in one step.
We may need to find out more about your injuries or illness with further tests during this stage.
In some cases, you might be asked to make an appointment with your GP surgery to request a GP referral.
Some people will be given a prescription and sent home, with instructions on what to do next.
If you are registered with one, your GP surgery will be contacted afterwards with an update on why you went to the Emergency Department and any treatment you got while there.
Urgent & Emergency Care Leadership Team
Urgent & Emergency Care Leadership Triumvirate
Clinical Director: Christopher Blundred
Head of Nursing: Michelle Dyer
General Manager: Adam Wilson
Personal Assistant to the Urgent & Emergency Care Leadership Team: Abigail Host
Telephone: 02476 865586
Accident & Emergency Leaders
Matron: Alison Rolfe
A&E Clinical Lead: Dr Ahmad Ammar
Deputy General Manager: Caitlin Lumsden
UEC Operational Manager: Ed Kilcawley
Assistant Service Manager: Helen Smitham
High Intensity User Manager: Jane Sibson
Governance Co-Ordinator Lead: Georgio Quinn
Childrens Assessment Unit Leaders
Matron: Jez Jones
Ward Manager: Sarah-Jayne Wetton
Practice Facilitator: Shini Paulose
Radiology Leaders
Imaging Servicing Manager: Elizabeth Page
Deputy Imaging Servicing Manager: AbdulsalamAbba AliMonguno
Interim Radiology Clinical Lead: Dr Ashwini Kumar
Operational Manager: Liam Phillips
Radiology Governance Lead and PA: Katie Edwards
If you need to visit our Emergency Department, ask someone to drive you or call 999 and ask for an ambulance in life threatening emergencies. Please bring any medicines you take with you.
Use our Heath End Road entrance to access our Emergency Department and follow the signs on the hospital site.