George Eliot Hospital NHS Trust welcomes all feedback, compliments and concerns.

After a hospital visit, you may want to provide feedback about our services. Use the drop-down menus below to find the right option for your specific feedback. ​​​​​​​Your views are important to us and help us to continue developing our services.

We hope you or your loved ones have received good care and if you would like to share this with us please write to the hospital or email compliments@geh.nhs.uk.  The staff would love to hear about your experience.

The IEXCEL Awards gives you the opportunity to recognise where a member of staff, volunteer or team has made a difference to you or someone you care about.

Excelling underpins everything we do at George Eliot; the awards are your chance to highlight where a team or individual has helped the hospital achieve this in their own way and show your appreciation

Supported by George Eliot Hospital Charity, three awards are selected every month: a Team award, an individual in a non-clinical role and an individual in a clinical role. So, whether you want to recognise a clinician, educator, trainee, volunteer, or administrator this is your chance to say thank you.

Every person or team will be sent a certificate with your comments to ensure they get the recognition they deserve.

Click here to show your appreciation.

The DAISY Award is a global program that recognises the exceptional care Nurses and Midwives deliver every day. The Award is an opportunity for patients, or their loved ones, to say 'thank you' to those who provided exceptional care. 

Established in the USA in 1999 by the family of J Patrick Barnes following his death from complications of the auto-immune disease ITP, the DAISY Foundation commemorates the appreciation Patrick’s family had for the care and compassion shown to him and his family. Following Patrick’s death they felt compelled to say 'thank you' to those who cared for him in a public way.

Each DAISY Award recipient is recognised at a surprise ceremony in the area they work, surrounded by their colleagues, where they will receive a DAISY Award pin badge, a certificate outlining their nomination, a hand carved stone statue entitled a Healer’s Touch and some sweet treats. 

Click here to nominate a Nurse, Midwife or Nursing Associate for a DAISY Award.

As part of our commitment to excelling at patient care we want to hear from you about your experience at our hospital.

Use our message to matron cards which can be found throughout the hospital and through our online form to tell us what went well, and what we could do to improve.

Simply complete your card and post this card in the department post box marked ‘Message to Matron’.

Click here to leave a message

If you would like to speak to a Matron directly, please speak to the nurse-in-charge who will arrange this for you.

Cards are collected weekly. Thank you, your comments make a difference.

We recognise also that you may need help with a current concern and we would encourage you to speak with the ward or service area to see how best they can help.  Very often issues can be dealt with straight away. 

If you are unsure about raising a concern help and advice can also be obtained from PALS and there are local Independent Complaints Advocacy Services in the area.

PALS offers support, advice and help to patients, families and carers and the public. PALS provide information and can help answer your questions about hospital care and treatment. If you have a concern to raise, please speak with the nurse-in-charge or the ward/department manager, as they can help you straight away.

If you do not wish to discuss your concerns directly with staff involved in your care you can contact PALS who can help. They can also guide you through the complaints process.

Contacting PALS

  • Online Form (link)
  • Telephone: 02476 865550. You can raise concerns verbally with PALS.
  • Email: PALS@geh.nhs.uk
  • PALS is based near to the hospital main reception and is open Monday-Friday 9am-4.30pm (closed bank holidays). Our telephone and mailbox are monitored regularly throughout the day. Don’t worry if you have to leave a telephone message – PALS will call you back straight away.

If you are contacting PALS on behalf of someone else, we will need the patient's consent before we can share any of their information with you.

VoiceAbility Warwickshire:

Healthwatch Warwickshire:

Please share your concerns as soon as possible so that we can try and help you.

Sometimes patients are asked to take part in the Friends and Family Test or the National Patient Survey. Both provide invaluable feedback on our services.

Sometimes the care needs to be investigated either as a complaint or if we have reached out to you, under our Duty of Candour arrangements and we are committed to both in the interests of improving patient care.  If you wish to make a complaint you would be welcome to write to the Chief Executive to share your concerns.