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George Eliot Hospital - NHS Trust
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Video Consultations Frequently Asked Questions


Why have I been offered this type of appointment?

We recognise that the traditional face to face hospital appointment is not always convenient due to travel, time and expense constraints. We are offering video consultations to patients who have been identified by their doctor / nurse as someone who may be suitable for this type of appointment. 

Is it secure?

Video calls are secure; your privacy is protected.

You have your own private video room that only authorised clinicians can enter.

Do I have to take part?

No.  It’s your choice whether you wish to participate in an online video consultation.  If you do not wish to have a video consultation, you may request a telephone consultation instead.  You can also discuss with your clinician whether you will be suitable for a face to face consultation.

Will it affect my care if I choose not to take part?

No your care will not be affected. It is your decision and we want you to be comfortable with your chosen method of clinic appointment. 

What happens if I cannot access the waiting area on the day of my appointment?

Don’t worry if you cannot access the waiting area on the day of your appointment. If your doctor or nurse cannot see you in the waiting room they will contact you on the telephone numbers we hold for you. Your consultation will be conducted by telephone where possible and if a face to face appointment is required this can be arranged.

What happens if I am having difficulty seeing or hearing through the video?

Let your doctor know straight away if you are experiencing any technical problems with the virtual clinic. Firstly, check your device has access to your camera and microphone.

If you are still having difficulty, if possible, your consultation can continue by telephone. Otherwise you can have a rescheduled video appointment or you will be offered a face to face appointment. 

What happens if I need a physical examination? 

If your doctor decides you need a physical examination, you will be offered the next available face to face appointment. If your condition has changed and you feel that you need to see your clinician in a face to face setting please contact your clinician to arrange this.