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Care Quality Commission recognises improvements at George Eliot Hospital

Caring Hands Picture

The George Eliot Hospital in Nuneaton has welcomed a report from the Care Quality Commission that has found significant improvements since its last inspection in early 2018.

Although the Trust retained its overall rating of ‘Requires Improvement’, a number of examples of outstanding practice were singled out by the CQC and its End of Life Care service was upgraded from ‘Inadequate’ in 2018 to ‘Good’ following the latest visit.

Inspectors were on the hospital site in November 2018 and rated the caring element across all services as good, commenting that staff cared for patients with compassion and that patients confirmed that staff treated them well and with kindness. Inspectors praised as outstanding practice the hospital’s ‘Singing for Breathing ‘ initiative which sees patients with long term respiratory conditions gaining better understanding of breath control by singing in a group.

Maternity Services, Surgery, and Children’s and Young People’s services were all rated as Good.

Welcoming the report, Chief Executive Glen Burley said: “The CQC report shows that our staff and volunteers provide a caring service to local people and that we are on an improvement journey. Inspectors recognised the big strides we have taken in improving our End Of Life Care services, and I am extremely proud of the dedication that our staff have shown in delivering these and other improvements.

I recognise that there is more to do and we will be taking seriously the areas that the CQC have highlighted for improvement. We owe it to our patients to make their experience here as good as possible by accessing our services quickly. Our priority will be our urgent and emergency care, in particular, developing our frailty and ambulatory care services which will help patients be seen more quickly and effectively. The improvements we plan to make will have a positive wider effect on a range of planned services and waiting times at the hospital.

Our staff will know how best to face these challenges and they will be at the centre of developing our plans. Together with our staff and our Foundation Group partners I am confident we will continue our improvement and provide high quality, safe services to the people of Nuneaton and North Warwickshire.”

CQC Report 2019

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