In the waiting area
Once signed in, you will see yourself on the screen as you wait for the clinician to join the consultation. Occasionally there might be a short delay before your appointment commences. If there are any known delays to the clinic times these will be displayed on the screen as you wait.
At the end of your video consultation
The clinician will discuss the options for a further appointment (if required). This may be at the hospital or again on video. The next appointment letter will be sent out to you, and we will also send a letter with the outcome of the consultation to you and your GP.
Frequently Asked Questions
Click on the link below to find answers to frequently asked questions.
NHS Advice for patients using Video Consultations
NHS England guide for patients
For all troubleshooting issues
You will be invited to complete a patient satisfaction survey after your video consultation appointment. This is an opportunity for you to share your experience and to comment how this service could be improved going forward.
Patient Information Leaflet
If you experience any problems while trying to connect, please view the Attending your appointment via video leaflet
View the guidance leaflet to ensure your computer or device is compatible.
Privacy notice for video consultations