The Trust welcomes all feedback, compliments and complaints. Your views are important to us and can help us to develop our service.
There are a variety of ways you can contact us with compliments about a service, department or staff member. In the first instance we would recommend that you contact the ward/staff directly (click here for ward and contact details). Alternatively, you can contact PALS who will then feedback to the appropriate service, department or staff member, please find their contact details below.
As with compliments, your first point of contact for any feedback or complaints should be the staff in the relevant area. Very often issues can be dealt with straight away (click here for ward and contact details).
If you would rather speak to someone not directly involved or if you are not happy with the response you get from the ward or department, you can speak to someone in our Patient Advice and Liaison Service (PALS). A PALS officer will discuss the appropriate way in which your feedback can be taken forward. The PALS team are located at the main entrance to the hospital. They can be contact on the details below:
Patient Information Leaflet - General information on how to make a complaint GEH 17 11 (PDF)
Alternatively you can leave feedback at www.nhs.uk or www.patientopinion.org.uk. A&E patients can leave feedback by placing a token in the tally box in the department.
A selection of patients will also be asked to take part in the Friends and Family Test. This national initiative measures the response to the question 'How likely is it that you would recommend this service to your family and friends?’
Help and advice on making a complaint can be obtained from PALS or the Independent Complaints Advocacy Service (ICAS).
Independent Complaints Advocacy Service (ICAS)
VoiceAbility Warwickshire 0300 222 5947
Healthwatch Staffordshire 0800 051 8371
Healthwatch Warwickshire is the local champion for health and social care. They are independent and are not part of NHS or care services. They:
- Answer questions about local NHS and care services
- Gather information about what people think about the NHS and care services to influence the planning and delivery of services
Contact Healthwatch Warwickshire:
Phone: 01926 422823
Or visit: www.healthwatchwarwickshire.co.uk