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Urgent Care Walk-In service to begin from 1 June at George Eliot Hospital

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NHS Warwickshire North Clinical Commissioning Group (CCG), which plans and buys healthcare for residents within Nuneaton, Bedworth and North Warwickshire has confirmed that following a recent consultation, the Urgent Care walk-in service at Camp Hill will relocate to George Eliot Hospital on 1 June 2016. 

This follows the commitment by the CCG to develop a fully integrated urgent care service working closely with A&E, NHS 111 and the GP Out- of- Hours service on the site.

Clinical evidence shows that A&E is often the default place for people to go to if they have an urgent care need.  Providing the urgent care walk-in service on the George Eliot site will develop a service that meets national guidance on urgent care provision.

Urgent care can deal with a range of illnesses, and injuries such as cuts and wounds needing stitching, infections, minor burns or dislocations.  If a patient is in need of emergency care they will continue to have access to Accident and Emergency.

Some people struggle with the difference between urgent and emergency care.  Providing urgent care at the front door of A&E, allows us to give the right service to the patient, streaming those with emergency needs to A&E and those with urgent needs to the Urgent Care team.

Since the consultation was completed the CCG has been working hard to ensure that the specification of the service is right.  This has involved making sure it meets the needs identified in our review of urgent care and that it echoes the engagement that we have undertaken with patient groups, clinicians and the public about what is required from urgent care.

Dr Deryth Stevens, Chair of NHS Warwickshire North CCG said: “Urgent care is for those medical needs that are urgent but non-life threatening, however some people can be unsure about what service or help they may need.  By relocating our urgent care walk in service to the George Eliot Hospital, we can ensure that the full range of urgent care needs can be met in one place.

“We recognise that relocating the walk-in service to George Eliot Hospital will mean some people will have to travel further. The consultation showed us that people were prepared to travel if this meant they got the care they needed first time.  The new location enables better access to the greatest number of people and delivers some of the specific benefits that people told us they wanted us to achieve and were important for them.

“Our focus is now on communicating this transition to residents and our stakeholders so that they know the best place to go for their urgent care needs.” 

Gordon Wood, Medical Director at George Eliot Hospital NHS Trust said: “The CCG’s decision to relocate the urgent care walk-in service to the George Eliot Hospital site means that there will be a service that meets patients’ needs first time, in one visit.  Having one easily recognisable point of access will reduce confusion on which service to choose.  It also enables patients to access a range of diagnostics or other on site services and specialists, if required, to best meet their urgent care health requirements.  Many people who attend our existing A&E could be treated in an Urgent Care Centre and this new facility will allow our A&E teams to focus the most seriously unwell patients.

“I’m delighted to work with the CCG and our medical leadership team to provide this new service.”

The service the CCG is commissioning will operate from 8am until 8pm, seven days a week including bank holidays.  By having the service on the hospital site, we are also able to optimise joint working between the Out of Hours GP service and the urgent care centre.

Patients registered the Camp Hill surgery will continue to receive their primary care from this practice


Press release provided by NHS Arden and Gem Commissioning Support Unit.

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