A member of the public has visited George Eliot Hospital in Nuneaton to personally thank staff member Dawn Downes, after she helped care for him when he fell ill during a holiday flight.
Sam Percival, 58, from Birmingham collapsed aboard the Jet2 flight from Alicante to Birmingham in November following an unrelated respiratory problem. After a call for support by the captain, Dawn stepped in to take vital sign observations and introduce an intravenous line. Following Dawn’s advice, the flight diverted to Nantes in France where Sam was handed over to local medical staff and later made a full recovery in hospital.
Dawn, a Theatre Nurse at the hospital in Nuneaton said: “I heard the announcement for support and I didn’t hesitate to offer my help. We’re never off duty in the NHS! The cabin crew were very professional and together we supported Sam till we could get on the ground and find him some urgent medical care.”
Sam said: “On the flight I kept vomiting and trying to go to sleep. I had no idea what was going on. Dawn said and did everything she could to keep me awake and despite the stressful and unnerving situation she remained humorous, which I massively appreciated. I would like to say a huge thank you to Dawn. She really was fantastic.”
A Jet2 spokesperson said: “At Jet2.com we pride ourselves on our fantastic customer service. We are delighted that our highly trained crew were on hand to help Sam and would like to pass on our thanks to Dawn for her support during this flight. We’re pleased to hear that Sam is feeling much better and we hope to welcome him on one of our flights soon.”
Dawn has also received an official letter of thanks from the airline.