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Public urged to have their say on NHS urgent care plans


Local people are being urged to have their say on improving urgent care and walk-in services across North Warwickshire, Nuneaton and Bedworth.

NHS Warwickshire North Clinical Commissioning Group (CCG) set out how they planned to improve urgent and emergency care in the strategy they agreed after engagement with the public in 2013.  As part of implementing the plan, they are now launching a public consultation on the best place to locate an urgent care walk-in service. The consultation runs from 6 October - 15 December 2015.

In common with the rest of England, the CCG has seen more people using urgent and emergency care in North Warwickshire, Nuneaton and Bedworth, however many people say that it’s not straight forward to know which service to use when it’s urgent.  Many people go to A&E and at least one third of the people who use A&E services could have been treated effectively elsewhere.

Dr Deryth Stevens, Chair of NHS Warwickshire North CCG, said:

“Patients are at the heart of everything we do so we have been looking at the best ways of ensuring we have an urgent care service which can be accessed easily by the greatest number of people, and provides the help patients need, when they need it.  Our aim is to commission an urgent care / walk-in service which people find simple to understand and gets people prompt treatment or advice for their urgent care need, making best use of our medical workforce and without additional pressure on A&E.”

Andrea Green the Chief Officer of NHS Warwickshire North CCG said:

“Getting an urgent care service that people have told us they need, rather than what we have historically offered is critical to improving health locally.  We have already listened to the views of many local people but it’s important that everyone has an opportunity to have a say on the best location for our urgent care walk-in service.”

“Although we currently have a walk-in service at Camp Hill and a GP led urgent care service available on the George Eliot hospital site, it is not sustainable in the long term to run two centres for walk-in/urgent care.  So, we need to look at what will best meet the needs of the greatest number of people in North Warwickshire, Nuneaton and Bedworth.  Patients can be assured that none of the proposals will change the GP service provided for those registered at the Camp Hill Health Centre, Ramsden Avenue, Camp Hill, Nuneaton, Warwickshire, CV10 9EB.”

People can have their say online at https://consult-engage.gemcsu.nhs.uk/ardengem/tell-us-what-you-think-improving-urgent-care or by calling 0116 295 4183.  Printed copies of the consultation document and questionnaire will also be available.  Public meetings will be held during the consultation where people can meet with health leaders and discuss their views.

The next meeting will take place on Thursday 26 November, Atherstone Memorial Hall, Atherstone from 3pm – 6pm. 

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