Local people are being given an opportunity to have their say on the care provided at George Eliot Hospital as part of a major inspection of the Trust’s services, which Chief Executive Kevin McGee has described as a ‘vital staging post’ in the Trust’s attempts to move out of special measures.
Inspectors from the Care Quality Commission (CQC) will start their review of the Trust next week. They will examine all aspects of the care and will check that the recommendations made in last year’s Keogh Review have been implemented and the expected improvements delivered.
Local people will have the opportunity to participate in this inspection as part of a public ‘listening event’ at Bedworth Civic Hall starting at 6.30pm on Tuesday 29 April. This forum will give people the opportunity to provide feedback on care and services provided by staff at the Trust; what it does well and where it can improve.
Chief Executive, Kevin McGee, said: “This inspection will be a vital staging post for the Trust moving out of special measures and on our journey to provide a clinically sustainable future for the Trust.
“I would encourage as many people as possible to attend the public listening event on Tuesday 29 April; we believe that we have made substantial improvements to quality of care over the past year but it is important that the CQC inspectors hear the experiences of the people who use our services.”
Speaking more widely about the inspection, Kevin added: “While this inspection is a major focal point for the hospital at the moment my main message to staff is ‘keep doing what you are doing’. I want the CQC to take us as they find us and go away from the hospital with an honest view of the care we provide.
“I’m confident the inspectors will be impressed with the improvements we have made, I’m also sure they will find areas where we still need to improve. While we’re pleased with our improvements it is important we get external verification and put additional measures in place to address any concerns they raise.”
Feedback can also be left by going to www.cqc.org.uk/public/sharing-your-experience or calling 03000 616161.
About the inspection:
- The CQC inspection will examine all aspects of care with particular attention being paid to eight core service areas: A&E; acute medical pathways including the frail and the elderly; surgery and theatres; critical care; paediatrics; end of life care and outpatients. The team will look at the Trust and each of these core areas and check that they are safe, effective, caring, responsive to people’s needs and well-led.
- They will inspection process will focus on five key themes:
- The inspection team will comprise of 45 people and will be headed by a senior NHS clinician or executive, working alongside senior CQC inspectors. The team will include professional and clinical staff as well as other experts, including trained members of the public.