A survey carried out by George Eliot Hospital’s physiotherapy team has shown that almost every patient was satisfied with the service they received.
All outpatients who received physiotherapy for musculo-skeletal/orthopaedic conditions from George Eliot staff at the Trust’s Physiotherapy Department or at their GP surgeries in Nuneaton, Bedworth or North Warwickshire during the week commencing Monday 2 July 2012 (a total of 209 people) were invited to anonymously complete the survey.
The results of the survey were extremely positive with 99.5 per cent of patients saying that they were either 'very satisfied' or 'satisfied' with the treatment they received. Encouragingly, 100 per cent were happy with the information they were given about their physiotherapy treatment and the level of courtesy received from the physiotherapy staff.
Cathy Horne, therapy services manager, said: “The physiotherapy team here at the George Eliot Hospital are committed to providing the highest possible level of care for every patient they see so I’m delighted to see their efforts reflected in such a positive outcome to this survey.
“We’re always looking at ways to improve the service and care we offer our patients and this survey gives us valuable feedback that we’ll take on board and use to improve any areas that we can.”
The questionnaire was designed to assess patient satisfaction with various components of the physiotherapy service, including timeliness, accessibility, privacy and dignity, treatment received and department cleanliness.