Patient satisfaction at George Eliot Hospital NHS Trust’s maternity unit has been ranked the second highest of the 63 surveyed by the Picker Institute.
The 2019 National Maternity Patient Satisfaction Survey, which was carried out by Picker on behalf of the Care Quality Commission in 63 acute trusts between April and August, reported the findings.
Areas of celebration are:
- 97% of those surveyed said they were treated with respect and dignity
- 99% had confidence and trust in staff (during labour and birth)
- 96% involved enough in decisions about their care (during labour and birth).
The feedback concluded that a core strength of the Trust’s maternity service is that mums can receive support or advice about feeding their baby during evenings, nights or weekends. The results also highlighted significant improvements in some areas for the Trust’s maternity services both in comparison to other organisations surveyed by Picker Institute and in comparison to the Trust’s results last year. Key areas of improvements include mums feel they are not left alone when worried and partners felt they were able to stay as long as they wanted.
Daljit Athwal, George Eliot Hospital’s Director of Nursing, said: “I am thrilled and very proud to see these incredible results. They reflect the dedication of our maternity staff to drive forward changes and improvements to provide the best care to local families and mums-to-be. I am especially pleased to see the areas we have improved on since the last survey. Well done to the Maternity Team.”
The full survey results can be found here https://www.cqc.org.uk/publications/surveys/maternity-services-survey-2019