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Health leaders take action to improve urgent care services

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Deryth Stevens 2


Health leaders from NHS Warwickshire North Clinical Commissioning Group (CCG) have taken action to improve urgent care walk in services at the CCG’s Governing Body meeting today in Nuneaton (28 January 2016).

The CCG has agreed to relocate the walk-in service from Camp Hill to be provided on the George Eliot Hospital site, as part of a fully integrated urgent care service working closely with A&E, NHS 111 and the GP Out of Hours service on this site.

In making their decision, health leaders carefully considered the results of an extensive consultation into urgent care walk in services which concluded in December 2015, alongside other key information. The consultation was about where the best location is for a walk-in service to work seamlessly with other urgent care services across Nuneaton, Bedworth and North Warwickshire

The CCG consulted with the public on two options, one which would see the service relocated from Camp Hill to the George Eliot Hospital, as part of a fully integrated urgent care service working closely with Accident and Emergency, NHS 111 and the GP Out of Hours service. The second option was to keep the walk-in service as a stand-alone urgent care service at Camp Hill. The preferred option in the responses received from the consultation was Option 1.

The main themes from the feedback received during the consultation were that there should be a range of quality services available to respond to urgent care needs, that it meets needs first time by appropriately skilled staff, that people know where to go when required and there is access to transport and parking.

In common with the rest of England, there is a growing demand for urgent and emergency care in the area, which has led to huge pressure on hospital emergency and urgent care services. Around 48,000 people from the Warwickshire North CCG area attended A&E at George Eliot Hospital in 2014/15. At least one third of these people could possibly have been treated effectively elsewhere.

Dr Deryth Stevens, Chair of NHS Warwickshire North CCG said

“We have taken this step today to improve urgent care services so that we can meet the needs of our population and continue to be sustainable in terms of both the medical workforce and affordability. Our action will ensure that patients can be seen in the right place, at the right time, first time.

“The consultation has provided valuable feedback so that we understand the issues that are important to people when accessing urgent care.  There will be a number of positive benefits from this decision, but we recognise that there are other impacts that need to be addressed.  We will work with our partners to see how these can be mitigated.  Alongside this we will be looking at what we currently offer in primary care and how people can access this.

“Our focus now will be communicating this decision to residents and our stakeholders so that they know the best place to go for their urgent care needs.  We will then work to ensure a smooth transition of this service to the George Eliot Hospital site takes place.

“The consultation was not about the GP led element at the Camp Hill practice.  Registered patients will still be able to receive their primary care there.” 

Press release provided by NHS Warwickshire North Clinical Commissioning Group.

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