Kath Kelly, George Eliot Hospital’s Chief Executive said:
“I welcome the CQC’s findings that our staff across the hospital cared for patients with compassion and involved them and those close to them in decisions about their care and treatment.
“However, the inspectors have identified areas that need to improve and have applied an overall Trust rating of ‘Requires Improvement’. This is hugely disappointing for the hospital’s Trust Board and our hard-working staff, who give their all in caring for our patients.
“We had highlighted a number of areas of concern, including our End-of-Life care, to the CQC before their visit and I welcome their scrutiny both during the inspection and in the future. Work was already underway at pace to improve the end-of-life services before our CQC visit and these have now been given more urgency and impetus following the findings.
“All of the areas highlighted by the CQC are being tackled through a comprehensive action plan which we will monitor through a new hospital improvement board. We have already started work on areas for attention identified by the CQC: this includes securing substantive appointments in our End-of Life team, enhanced levels of audit and training of staff.
“Work has also begun to strengthen the pathways in the Emergency Department and improve on the current governance arrangements. Our Friends and Family Test results show that 98% of patients and their families said they would recommend the Trust as a place to receive care and treatment and the CQC found that we protected patients’ privacy, dignity and confidentiality.
“The majority of staff felt proud to work for the trust and considered themselves part of a family. It is this ‘Team Eliot’ spirit, coupled with our commitment to high-quality services that will see us work together to improve our services ahead of our next inspection.”
CQC Report Published 25 January 2018
Further information about the inspection.
CQC Inspectors visited between 4 and 6 October 2017, scrutinising five of the core services provided by the trust including the emergency department, surgery services, end-of-life care, outpatients and diagnostic imaging. The CQC based their inspection on whether services were safe, effective, caring, responsive and well-led. Each area can be rated as outstanding, good, requires improvement or inadequate.