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George Eliot Hospital - NHS Trust
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Check-in kiosks arrive in Outpatients and Therapy services

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kiosk in outpatients

Check-in kiosks have been installed at George Eliot Hospital to speed up the check in process for patients in both outpatients and therapy services.

Patients will benefit from shorter queues and reception staff will have more time to spend on those patients with more complicated queries.

Each touch-screen kiosk asks a few simple questions including date of birth. It only takes around 40 seconds to check-in with this new innovation from the George Eliot Hospital.

This installation follows a successful three month trial to test this new, easy-to-use facility within the Outpatients Department in 2016.

All of the check-in kiosks have been positioned near the entrance to each area and patients will be given a patient number once they have completed the process.

The kiosks also benefit those patients whose first language is not English because users can pick instructions in English, other languages or alternative formats (yellow and black). Each Kiosk has been personalised to support the local demographics within Nuneaton, Bedworth, North Warwickshire and surrounding areas.

Therapy Services Lead, Alison Grant said: “This is a simple, quick and effective way to check-in and we hope that the majority of patients will start to use the kiosks.

“All of our staff are trained to use these and will be more than happy to help patients use these for the first time.

 “Kiosks will also help to track patients while they are within the hospital and help to locate patients quickly.”

George Eliot Hospital Patient Forum members and staff will be on hand to assist patients for the first couple of weeks. Further advice and a short video demonstrating how to use the kiosks is available on our website www.geh.nhs.uk

Phase two of this project is due to be implemented next year in other patient waiting areas.

Further information about how to use the kiosks available here.

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