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Accident and emergency department


George Eliot Hospital NHS Trust and NHS Warwickshire North Clinical Commissioning Group (CCG) are strongly urging people to help their local Accident and Emergency department cope with the extra demand over the winter period.

 Winter period in general is a typically extremely busy times for health services, in particular A&E departments. Certain long-term conditions can be exacerbated by cold weather and flu circulates in the community with more time spent indoors in close proximity to others providing a breeding ground for viruses.

Gordon Wood, Medical Director, George Eliot Hospital NHS Trust said: “All health services are under more pressure over winter so we want people to think before they go to A&E or call 999. These services need to be free to deal with real emergencies and should only be used in genuine emergency situations. We’re also asking people who take regular medicines to remember to order repeat prescriptions from their GP.”

Dr Deryth Stevens, Chair of NHS WarwickshireNorth CCG, said: “The kind of serious accidents and emergencies that should been treated at A&E include unconsciousness, heavy blood loss, suspected heart attacks and strokes, and broken bones. Those with a cold or flu or symptoms of diarrhoea and vomiting, should visit their pharmacist, who will be able to advise and offer appropriate medication.”

 A range of other health services are available including GP services, the NHS 111 telephone line and pharmacies. If you’re not sure what the appropriate service is, call NHS 111 and speak to someone who can provide advice on the best course of action.

Walk in services are also available in the local area including the Camphill GP led Health Centre, Ramsden Avenue, Camphill, Nuneaton, CV10 9EB, Open 8am to 8pm, 7 days a week.

The CCG also has a Health Services Sat Nav mobile app also can tell you where to find nearby services and can be downloaded for free via iTunes or Google Play. 

***ENDS***

Additional advice

Pharmacists

Pharmacists are fully qualified to advise you on the best course of action if you start to feel unwell

A pharmacist has to be registered with the General Pharmaceutical Council and have worked for at least a year under the supervision of an experienced and qualified pharmacist, either in a hospital or community pharmacy, such as a supermarket or high street pharmacy

Around 85% of pharmacies have a private consultation area where patients can discuss issues with pharmacy staff without being overheard by other members of the public.

111

The NHS 111 service faced unprecedented demand during the 2014/15 winter (Nov-Feb). Calls totalled 4.7 million calls – around one million or up 30% on the 3.6 million calls handled the previous winter

At its peak over Christmas, NHS 111 received 439,000 calls for the week ending 28 December

NHS111 call handlers and support staff helped reduce unnecessary pressures on A&E and emergency ambulance services by directing people to right place for their care such as GPs, walk-in centres or pharmacists. Of all the calls triaged between November 2014 – February 2015, just 11% had ambulances dispatched and 7% were recommended to attend A&E.

Local Walk in service available:

Camphill GP led Health Centre, Ramsden Avenue, Camphill, Nuneaton, CV10 9EB, Open 8am to 8pm, 7 days a week

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