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George Eliot Hospital - NHS Trust
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Our Journey to EXCEL

2011
2012
2013

February

  • The Trust launches a major new strategy to combat historically high mortality rates following review by Mott McDonald.

March

  • First figures for ‘Smiley card’ feedback forms are announced. 70% of 1400 patients who returned forms said they were happy with care and service provided.


  • Trust meets all its principle operational performance targets for the financial year.


  • Trust reports an 18% drop in complaints for financial year.

August





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October






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