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George Eliot Hospital - NHS Trust
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Accessible Information Standard

Accessible Information


A patient’s experience of our services must be positive to encourage the patient to continue to use the service. 

To support this George Eliot Hospital NHS Trust is implementing the Accessible Information Standard which aims to make sure that disabled people who are our patients, service users and their carers and parents have access to information that they can understand and any communication support they need.

This includes making sure that people get information in different formats if they need it, such as large print, Braille, embossed, easy read, via email and visual/British Sign Language (BSL) etc.

Accessible Information Standard Useful Links

For more information/guidance around the standard, you can visit the NHS England website.

A short update about the approval is also available in the following formats .:

For more information on the Accessible Information Standard contact:

Christine Longstaff patient experience manager

Phone 76 865550


Five Steps

At George Eliot Hospital NHS Trust we are committed to supporting our patients and service users and are working towards implementing this standard.

As part of the standard the Trust MUST do five things:

  1. Ask our patients or service users if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs.
  3. Highlight the patient or service users health record so it is clear that they have information or communication needs, and clearly explain how those needs should be met
  4. Share information about a patient or service users needs with other NHS and adult social care providers, when they have consent or permission to do so
  5. Act to make sure that our patients get information in an accessible way and communication support if they need it.